Customer Service Representative - Cleveland, OH

$14.00 - $18.00 hourly
  • Cleveland, OH, USA
  • Jul 01, 2020
Full time Admin-Clerical Customer Service Entry Level Work from Home

Job Description

Customer Service Representative - Cleveland, Ohio


About the Role:

As a Customer Service Representative, you will work on our Lease Management Maturity (LMM) team. As a part of this dynamic team, you will be responsible for assisting with inbound and outbound calls. You will guide customers through the automotive lease-end process, while helping the company achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Position Responsibilities:

Responsibilities may include, but are not limited to

  • Assist customers with their early lease terminations
  • Quote remaining payments on vehicle lease
  • Submit orders for vehicle inspections
  • Provide customers and dealers with over mileage information
  • Assist customers who are looking to refinance their lease
  • Follow clients’ policy to aid customers during post maturity stage
  • Perform other duties as assigned

Required Qualifications:

  • High school diploma or GED
  • Minimum one year experience in a high-volume call center
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Strong customer/client focus with the ability to resolve issues with a positive outcome
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail