Call Center Representative $12/$16hr - Cleveland, OH

$12.00 - $16.00 hourly
  • Sponsored By
  • Cleveland, Ohio, USA
  • Sep 18, 2020
Full time Admin-Clerical

Job Description

Bilingual Call Center Representative - Cleveland, Ohio



$12 to $16 Hourly (plus commission)

Benefits Offered

401K, Dental, Life, Medical, Vision

Employment Type


Why Work Here?

Focussing on the implementation of Health, Life, and Ancillary healthcare products for the individual/family group, Medicare eligible group, and micro group audiences. At our core, we have a team made up of exceptional Customer Solution Associates. These individuals match consumer requests for healthcare quotes to agents licensed in their state; to offer the lowest prices in the consumers geographical area. This is all completed over the phone and in real time! There is no insurance license needed as a Customer Solution Associate because you are not selling the products!

This position gives you the opportunityto earn an industry competitive pay while working for a culturally driven organization. While working you will learn how to master your commutation skills and persuasion techniques to become a highly successful Solution Associate. You can expect paid on-site training in our state-of-the-art facility in Independence, Ohio. This position also opens GROWTH opportunities that allow you to turn your skills into a career.

Top producers can earn $16.00 per hour with incentives!

Qualifications and Skills:

  • Must speak Spanish and English fluently.
  • High school diploma required
  • 1 Year experience with proven success in a customer service/support role.
  • 1 Year experience with proven success in a sales role.
  • Strong communication skills including verbal and written along with active listening.
  • Computer skills including knowledge in Microsoft Office Suite (excel, outlook, and word).
  • Excellent problem-solving skills
  • Must be able to work in a team environment, be outgoing and have an energetic attitude.


  • Receive and manage inbound member and customer support calls while easily directing them to the appropriate departments.
  • Handle all Spanish Speaking leads.
  • Connect to leads generated internally or from 3rd party vendors and persuasively communicate with them to speak to a licensed professional.
  • Maintain average conversion rates on transferring calls to the proper departments.
  • Lend support to members and prospective customers when applicable.
  • Communicate with management on a regular basis- 2-way feedback & coaching opportunities.
  • Engage in proper call handling and etiquette.
  • Ability to multi-task, set priorities and manage time effectively.