Retention Specialist - $12hr - Canton, OH

$12.00 hourly
  • Mancan
  • Canton, Ohio, USA
  • Sep 18, 2020
Full time Customer Service

Job Description

Retention Specialist - $12hr - Canton, OH

Mancan Professional Temporary Staffing Employment Agency is hiring!!! We are the staffing company with a CAN DO ATTITUDE! An EXCITING new job is right around the corner for you! Not only will Mancan find you the perfect position, we also offer an abundance of benefits. When employed through Mancan you are eligible for paid vacations, holiday pay, 401K and medical coverage that includes vision and dental! Our dedicated staff cannot wait to assist you!

MANCAN PROFESSIONAL TEMPORARY AGENCY IS ASSISTING A LOCAL COMPANY TO HIRE RETENTION SPECIALISTS FOR THEIR RAPIDLY GROWING COMPANY.

Are you outgoing and have a dynamic personality? Is your specialty talking with customers? If so this is the job you have been looking for! This company has a way of making you feel like an important part of their team at all times. Never work another weekend again because the job hours are from 11am to 730pm Monday through Friday. This amazing schedule gives you the flexibility to do things in the morning before your shift. Apply soon to start the job of your dreams! Below will describe this position in detail.

The Retention Specialist generally work on the phone, making and receiving phone calls from existing Members as a part of the customer service department. The purpose of this job is to keep customers happy with our company through our Mission and Values, to provide World Class Service.
Primary Duties and Responsibilities (Essential Functions**):
Responds to member inquiries via telephone and written correspondence regarding cancellations
Answers incoming calls and emails in a courteous and professional manner
Places outbound calls and emails for retention/cancellation feedback and works to retain the member
Send personalized cards to members thanking them for their loyalty and encourage them to share their positive experience with others
Operates PC or thin client to obtain and extract information
Documents inquiry outcomes
Requires basic job knowledge of Liberty HealthShare services and programs
Performs basic job functions with help from coworkers and higher personnel on non-basic issues and complex inquires
Secondary Duties and Responsibilities:
Filters Help Desk emails to appropriate departments in a timely manner
Analyzes problems and provides information/solutions
Portrays a professional image
Communicates with internal and external members in a professional manner
Practices ethical conduct
Meets acceptable attendance and punctuality expectations
Required Qualifications & Skills:
Available to work 40 hours per week anytime within the operating hours of the department
One year experience in insurance, healthcare or customer service
Previous experience with Microsoft Word, Excel, and Outlook
Ability to empathize and project a strong understanding of member needs
Individual must have a good command of the English language and have the ability to communicate effectively verbally and in writing
Preferred Qualifications & Skills
One year Call Center experience related to insurance or medical field
Knowledge of medical terminology
Bilingual English/Spanish
Required Minimum Education:
High School Graduate or GED
Preferred Education/Certifications:
Associates or Bachelor’s Degree
Working Environment:
Office environment with low to moderate noise levels
Physical Requirements:
Frequent sitting, long periods working at a computer
Occasional walking, standing

 

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We have convenient hours all week long for you to come in and apply! Our standard application time are Monday through Friday from 9am to 3pm. If these hours do not work for you please contact your local office so we can accommodate a time that works best for you! IF ANYONE CAN, MANCAN! We are located at 1918 Fulton Rd. NW, Canton, OH 44709.

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