Nov 28, 2018

Cleveland, OH Passenger Service Greeter

  • ITS
  • Cleveland, OH, USA
Full time Customer Service

Job Description

The Passenger Service Greeter acts as a ground host/hostess or concierge and is assigned to provide assistance of a specialized nature to a specific individual or group of travelers, such as:

  • Business Executives for whom time and speed is of the essence
  • Diplomats and Government Official who may require anonymity
  • Celebrities who wish to be shielded from the public
  • Handicapped/Elderly Travelers with special needs

Special skills necessary to perform the job

  • Professional, courteous in manner and dress (business attire)
  • Prior airline experience (1 year)
  • Warm and willing to assist
  • Superior problem-solving capabilities
  • Knowledge of the terminal layout and available facilities
  • Ability to respond well to difficult situations
  • Emotional resilience, able to handle pressure and meet timelines
  • Must exhibit a “Passion for Service”
  • Must display a diplomatic demeanor
  • Must take ownership and be accountable for results
  • Ability to work without immediate supervision
  • Multi-lingual preferred (but not necessary)


  • Able to work odd hours, sometimes nights, weekends or holidays
  • Ability to pass security background check and drug testing
  • Qualified to obtain valid airport I.D. badge which we will facilitate

Hours of work

  • Part-time, variable and event-based
  • Number of assignments may vary from week to week

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