Nov 28, 2018

Service Manager

  • ITS
  • Cincinnati, OH, USA
Full time Management

Job Description

ProLift, Toyota Material Handling is looking for a Service Manager to coordinate and oversee the activities of the Service Department located at the Cincinnati Customer Service Center. Successful Service Manager will provide quality leadership and customer satisfaction (internal & external) while improving the service department’s sales and profits.

Responsibilities (but not limited to):

  • Promote teamwork, training and continuous improvement

  • Establish budgets and work closely with the Operations Manager and Parts Department regarding budgets, service activity and a safe working environment

  • Developing and monitoring a business plan for the Service Department

  • Control expenses

  • Monitor dispatching to assure the best customer service and most efficient use of technicians

  • Report and document any unsafe conditions, accidents or environmental infractions

  • Oversee building maintenance and security

  • Coordinate shipping and receiving of equipment

  • Insure that customer equipment deliveries and demos are delivered timely and correctly

  • Coordinate service activity with Equipment Sales, Rent, and Parts Department.

  • Maintain and keep current the service library manuals and bulletins

  • Assist sales people in satisfying customers’ needs

  • Maintain credibility and confidence of customers

  • Track response time and return trips for parts

  • Monitor the P.M. schedule completion rate

  • Resolve customer complaints in an expedient fashion

  • Communicate with customers and sales people on status of work

  • Expedite road and shop jobs for timely and efficient completion

  • Respond to after-hours calls

  • Oversee work orders and time cards

  • Conduct meetings with all service support personnel when necessary

  • Complete performance evaluations

  • Oversee and accomplish all cross-training and exposure goals for employees

Education/Job Requirements:

  • High school diploma or equivalent

  • 2 to 3 years Management required, five years preferred

  • Mechanical aptitude and service experience required

  • Good administrative and accounting skills

  • Good communication skills both written and verbal

  • Must be able to make quick, informed decisions and work with constant interruption.

  • Good leadership and listening skills

  • Must be comfortable working with internal and external customers

  • Must follow-up appropriately with customers and pay attention to details

  • Must have the ability to work in a constant state of alertness and safe manner

AVAILABLE BENEFITS: Medical, Dental Vision, Life Insurance, Short Term Disability, Paid Vacation, Paid Personal Days, Paid Holidays, 401K Matching, Profit Sharing, Paid Bereavement/Jury Duty Leave and Service Awards.


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