Nov 12, 2018
Description Position Summary: This position will be responsible for all Administrative/Service functions that contribute to Penske Truck Leasing's success in servicing our customers in a fast paced environment. The candidate selected for this position will be developed by the district leadership team and has regular interaction with all departments in the organization (Rental, Maintenance, Sales) with leadership at both the district and area level. The Business Management Trainee position is designed to introduce a new associate to many aspects of Penske's operations and provide a foundation in which to develop in future positions, including leadership. Penske is committed to developing associates through use of on the job training, in-house formal training programs, and eLearning. Shift: TBD Major Responsibilities:
Handle inbound and outbound customer calls expertly
Be able to assist every customer, on every call
Schedule preventative maintenance services with our contract customers to assure 100% compliance necessary to maintain the vehicles
Provide assistance at Rental Counter during “All Hands on Deck”
Asset Management; Control offlease and sale truck inventory
Assist the service department with inventory and parts management
Manage the licensing of vehicles assigned to our District and Branch locations
Prepares, issues, and sends out receipts, bills, and invoices to our customers
Review and analyze established Penske operational reports, presenting findings to district leadership
Other projects and tasks as assigned by supervisor
At least 1 year of customer service experience as a RMT with Penske
As this is an entry level development position recently obtained Bachelor's degree required
Prior automotive industry experience is preferred
Proficiency with computer, including Microsoft Word, Excel, and PowerPoint are required
Strong written and verbal communication is required
Strong organizational skills and ability to multi-task are required
Regular, predictable, full attendance is an essential function of the job
Work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group, and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates more than 260,000 vehicles, employs more than 29,000 people, and serves customers from more than 1,000 locations in North America, South America, Europe, Australia, and Asia. Product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit http://www.GoPenske.com to learn more.